SERVICES

We offer services to help you understand the nuances and needs of your customers, stakeholders, organization, and industry.

All of our projects start with:

  • Mapping Stakeholder relationships

  • Assessing and analyzing Stakeholder needs and gap

  • Analyzing cultural contexts 

  • Primary research

  • Charting evolutions and shifts

We approach business challenges using design thinking, strategic foresight and behavioural economics.

 

The research conducted is used company-wide as our primary customer insights encyclopedia.”

— Sr. Specialist, Digital Marketing, Mitsubishi

 

Our services include, but are not limited to:

Stakeholder Facilitation Workshops

We help you to build consensus and alignment across stakeholders and find out where divisions or opportunities exist. 

Our process uncovers critical barriers to growth across the entire business system in order to develop key strategies for the next stage of your organization. We use a variety of frameworks to challenge biases and assumptions. 

Workshops can include:

  • Identification and explorations of diverse needs

  • De-siloing expertise and perspectives

  • Developing stakeholder buy-in

  • Long term planning

  • Diversity & Inclusion

  • Process design and improvement

  • Capability mapping and building

  • Training design

  • Community nurturing/development

Strategic Foresight

We help you identify critical uncertainties in your industry or market

  • Short- to long-horizon timelines

  • Identification and analysis of signals, trends and drivers affecting you or your organization.

  • Scenario development and exploration

Product, Service and Process Design

We help our clients design meaningful products and experiences. 

  • Journey mapping

  • Persona spectrum analysis

  • Touchpoint mapping and design

  • Beta Testing

Our Values:

  • Wellness and human needs

  • Harmony with nature and environment

  • Resilience and future-proofing against a range of scenarios

  • Recognizing and including diverse perspectives

  • Collaboration and co-creation

  • Beauty and simplicity within complexity

  • Play and experience  

  • Awareness, iteration and constant learning